Henderson Digital
Last Updated: February 16, 2026

These Master Terms of Service (“Terms”) govern your use of services provided by Henderson Digital (“Company,” “we,” “us,” or “our”), including:

Our website

In-person technical services

Remote support services

Digital services and automation

Audio/video production and installation

Branding and marketing services

SMS and email communications programs

By accessing our website, scheduling services, signing a service authorization, or opting into communications, you agree to these Terms and our Privacy Policy.

1. Scope of Services

Henderson Digital provides technical, digital, creative, and media-related services, including but not limited to:

A. Residential & Business Technical Services

Troubleshooting and setup of electronics

TV, sound system, Bluetooth device installation

Computers, tablets, phones, printers

Network equipment and digital storage devices

Software explanation and training

On-site and remote support

B. Digital & Automation Services

Website design and hosting coordination

CRM implementation

Messaging and automation systems

AI-assisted communication systems

Sales pipeline configuration

Payment processing setup

Membership portals

Reporting and analytics configuration

Reputation management tools

White-labeled mobile applications

C. Branding & Media

Logo creation

Brand identity development

Marketing materials

Flyers and tangible media

Commercial promos

Music videos

Event production

Audio/video installations

Services may be modified, expanded, or discontinued at our discretion.

2. No Guarantee of Outcomes

While we strive for high-quality results:

We do not guarantee specific financial, marketing, SEO, automation, AI, or business outcomes.

We do not guarantee uninterrupted digital platform availability.

We are not responsible for third-party platform outages (Google, Meta, hosting providers, CRMs, carriers, etc.).

All services are provided on a commercially reasonable effort basis.

3. Payments & Fees

A. Payment Terms

Payment is due as agreed in writing, estimate, invoice, or service authorization.

We may require:

Deposits

Milestone payments

Monthly subscriptions

Retainers

B. Late Payments

Late payments may result in:

Service suspension

Removal of access to digital systems

Late fees (if specified in invoice or agreement)

C. Refund Policy

Unless otherwise stated in writing:

Deposits are non-refundable.

Custom digital, branding, automation, and media work is non-refundable once work has begun.

Subscription services may be canceled prospectively but are not refunded retroactively.

4. Client Responsibilities

You agree to:

Provide accurate information.

Provide access to necessary equipment, accounts, and credentials.

Maintain backups of important data.

Obtain proper licensing for software, media, and content you provide.

We are not responsible for data loss unless caused by gross negligence.

5. Technical & Equipment Disclaimer

We are not responsible for:

Pre-existing equipment defects

Manufacturer hardware failures

Software bugs outside our control

Third-party firmware updates

Network service provider outages

Cybersecurity breaches caused by third parties

We do not provide cybersecurity or security system services unless explicitly stated in a separate written agreement.

6. AI & Automation Disclaimer

Where AI systems or automated messaging systems are deployed:

AI outputs may contain errors.

Automated systems may misinterpret inputs.

Client is responsible for reviewing automated workflows.

We are not liable for AI-generated content errors.

AI services are assistive tools and do not replace professional legal, financial, or regulatory advice.

7. Intellectual Property

A. Company Property

All proprietary systems, frameworks, templates, and internal processes remain the property of Henderson Digital.

B. Client-Owned Deliverables

Upon full payment, clients receive rights to final deliverables specifically created for them, unless otherwise stated.

C. Portfolio Rights

We may display non-confidential completed work in our portfolio unless prohibited in writing.

8. Limitation of Liability

To the fullest extent permitted by law:

Henderson Digital shall not be liable for:

Indirect or consequential damages

Lost profits

Lost data

Business interruption

Carrier message failures

Third-party platform disruptions

Total liability shall not exceed the total amount paid by the client in the 3 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Henderson Digital from claims arising from:

Client-provided content

Misuse of services

Regulatory violations related to client business

Unauthorized use of third-party media or software

10. Website Use

You agree not to:

Attempt to hack or disrupt the website

Scrape or copy content without permission

Use the website for unlawful purposes

All website content is protected by intellectual property laws.

11. SMS Messaging Terms (A2P 10DLC Compliant)

Program Description

If you opt in to receive SMS messages from Henderson Digital, messages may include:

Appointment confirmations

Appointment reminders

Service updates

Project communications

Customer support responses

Limited marketing (if consented)

Message frequency varies.

Consent

By providing your mobile number and opting in:

You authorize us to send SMS messages.

You confirm you are the authorized user of that number.

Consent is not a condition of purchase.

We maintain consent records in compliance with A2P 10DLC requirements.

Opt-Out

Reply STOP to any SMS message to unsubscribe.

Once processed, you will receive confirmation and no further messages unless you re-opt in.

Help

Reply HELP for assistance or contact:

Henderson Digital
Phone: 970-540-5633
Email: [email protected]

Message & Data Rates

Message and data rates may apply.

Contact your wireless provider for plan details.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Delivery is not guaranteed.

Mobile Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

12. Privacy

Your use of services and messaging programs is governed by our Privacy Policy.

https://hendersondigitals.com/privacy-policy

13. Termination

We reserve the right to:

Refuse service

Suspend service

Terminate agreements

If a client engages in fraud, abuse, harassment, illegal activity, or nonpayment.

14. Governing Law

These Terms shall be governed by the laws of the State in which Henderson Digital is registered, without regard to conflict of law principles.

15. Dispute Resolution

Before initiating legal action, parties agree to attempt good faith resolution.

Disputes may be resolved through mediation or binding arbitration where permitted by law.

16. Modifications

We may update these Terms at any time.

Updates will be posted with a revised “Last Updated” date.

Continued use of services constitutes acceptance of updated Terms.

Perfect. We’re going full “belt & suspenders” now.

Below are professionally structured additions integrated into your Master Terms. You can insert these as Sections 18–22 (continuing your numbering), or I can reformat the entire document cleanly afterward.

17. Chargebacks & Payment Disputes

To protect against fraudulent or improper payment reversals:

A. No Improper Chargebacks

You agree not to initiate a chargeback or payment dispute with your bank or credit card provider for services that were:

Delivered as described

Actively in progress

Custom-developed

Approved in writing

Provided under a signed agreement or accepted estimate

B. Dispute Resolution Requirement

If you believe a billing error has occurred, you agree to contact Henderson Digital directly and allow a reasonable opportunity to resolve the matter before initiating a chargeback.

C. Recovery of Costs

If a chargeback is initiated for valid services rendered:

You agree to reimburse Henderson Digital for the full disputed amount.

You agree to reimburse all associated chargeback fees, administrative fees, collection costs, and reasonable attorney’s fees.

We reserve the right to suspend services immediately during payment disputes.

D. Evidence Submission

You authorize Henderson Digital to provide invoices, signed agreements, message logs, SMS consent records, IP logs, delivery confirmations, and other documentation to financial institutions to contest improper disputes.

18. Media Release & Promotional Use

A. Consent for Use

Unless otherwise agreed in writing, you grant Henderson Digital a non-exclusive, royalty-free license to:

Photograph or record completed installations, setups, or production work

Use completed deliverables for portfolio, website, social media, marketing, and promotional purposes

Display business names and logos as client references

B. Sensitive Environments

We will not publicly disclose confidential business information or private residential details without written permission.

C. Opt-Out

Clients may request in writing that specific deliverables not be used in public portfolio materials.

19. Independent Contractor Relationship

Henderson Digital operates as an independent contractor.

Nothing in these Terms creates:

An employment relationship

A partnership

A joint venture

An agency relationship

We retain sole control over:

Methods

Scheduling

Tools

Technical decisions

Personnel selection

Clients do not supervise or direct internal processes beyond agreed deliverables.

20. Confidentiality

A. Definition

“Confidential Information” includes non-public information disclosed during service engagement, including but not limited to:

Business processes

Login credentials

Marketing strategies

Financial data

Automation workflows

Proprietary content

Client lists

B. Protection Obligation

Henderson Digital agrees to:

Use Confidential Information solely for service performance

Not disclose Confidential Information to third parties except subcontractors bound by confidentiality obligations

Take commercially reasonable measures to protect such information

C. Exclusions

Confidentiality does not apply to information that:

Is publicly available

Was known prior to disclosure

Is required to be disclosed by law

D. Client Responsibility

Clients are responsible for securing their own passwords, backups, and account-level security controls.

21. Subscription & Auto-Renew Terms

For services billed on a recurring basis (including hosting coordination, CRM systems, automation platforms, reporting systems, maintenance plans, or support retainers):

A. Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless canceled prior to renewal.

B. Cancellation Policy

Cancellation must be submitted:

In writing

Before the next billing cycle

With reasonable notice (recommended minimum: 7 days)

Cancellations apply prospectively and do not retroactively refund previous billing periods.

C. Price Adjustments

We reserve the right to adjust subscription pricing with reasonable notice. Continued use after notice constitutes acceptance.

D. Suspension for Nonpayment

Failure to make timely payments may result in:

Suspension of service

Removal of access

Deactivation of hosted systems

Late fees (if applicable)

Reactivation may require payment of outstanding balances and reactivation fees.

22. Force Majeure

A. Definition

Henderson Digital shall not be liable for any delay, interruption, or failure to perform resulting from causes beyond our reasonable control, including but not limited to:

Natural disasters (fire, flood, earthquake, storm, hurricane, etc.)

Power outages or utility failures

Internet service provider outages

Telecommunications failures

Government actions, regulations, or restrictions

Labor disputes or shortages

Supply chain disruptions

Cyberattacks or widespread technology failures

Acts of God

War, terrorism, civil unrest

Third-party platform outages (including hosting providers, payment processors, CRM systems, messaging carriers, AI platforms, cloud services, or social media platforms)

B. Suspension of Performance

During a Force Majeure event:

Performance obligations are temporarily suspended.

Deadlines may be extended for a reasonable period.

We will make commercially reasonable efforts to resume services as soon as practicable.

C. No Liability

Henderson Digital shall not be responsible for damages, penalties, losses, or claims arising from delays or failures caused by Force Majeure events.

23. Limitation of Data Liability

Because many of our services involve technology systems, networks, cloud platforms, automation tools, AI tools, and third-party providers, the following applies:

A. No Guarantee of Data Integrity

We do not guarantee:

Continuous system availability

Error-free operation

Immunity from cyberattacks

Protection from ransomware

Protection from hacking

Prevention of data corruption

Prevention of accidental deletion

Technology systems inherently carry risk.

B. Client Responsibility for Backups

Clients are solely responsible for:

Maintaining backups of important data

Verifying backup integrity

Maintaining proper cybersecurity practices

Securing account credentials

Managing user access permissions

Unless explicitly agreed in writing, Henderson Digital does not provide managed cybersecurity, managed backup, or data recovery services.

C. Third-Party Platforms

We are not liable for:

Data breaches at third-party platforms

Hosting failures

CRM or automation system outages

AI platform malfunctions

Messaging carrier failures

Payment processor incidents

Social media account restrictions

Account suspensions by external platforms

Clients acknowledge that digital services depend on third-party infrastructure beyond our control.

D. Limitation of Liability for Data Loss

To the fullest extent permitted by law:

Henderson Digital shall not be liable for:

Loss of data

Loss of business revenue

Loss of goodwill

Loss of digital assets

Loss of website ranking

Corrupted files

System downtime

AI-generated errors

Automation workflow errors

Total liability related to any data-related claim shall not exceed the total fees paid by the client to Henderson Digital in the three (3) months preceding the event giving rise to the claim.

E. No Special or Consequential Damages

Under no circumstances shall Henderson Digital be liable for:

Indirect damages

Incidental damages

Consequential damages

Punitive damages

Lost profits

Loss of anticipated savings

Even if advised of the possibility of such damages.

24. Contact Information

Henderson Digital

Website: https://hendersondigitals.com
Phone: 970-540-5633
Email: [email protected]
Address: PO Box 122, Cedaredge, CO 81413